We use Paypal's secure gateway to handle our online card payments. But don't worry if you don't have a paypal account, you can still use their secure checkout to pay with your debit or credit card as a guest user.
If you don't wish to pay online, and prefer to send your payment by cheque or postal order that's no problem. Simply proceed to the checkout as normal, there you will be given the option to select payment by "cheque or money order". The checkout will calculate the total amount to pay and allocate you an order number. Simply make your cheque or postal order payable to "Edensupplies" and post it to us with a note of your order number. Our address is detailed below. When we receive your payment, and it clears we will process your order.
We use royal mail for the majority of our orders. However if your order is bulky of high value, we reserve the right to send it out to you with one of our chosen couriers.
No matter where in the UK you are, your order will be shipped to you for just £3.95, of free of charge if you spend over £40.00!
We aim to despatch all orders within 2 working days of receiving your cleared payment. Once your order leaves our warehouse we will email you to let you know its on its way.
Cancellations and returns
If for any reason you change your mind or wish to cancel your order, please notify us as soon as possible, and within 14 days after receiving your order. You will have to pay to return the goods you no longer require to us. Please take all reasonable care to return the goods to us in a satisfactory state, and with all their packaging. Once we receive the order we will issue your refund within 30 days. If you are unfortunate enough to receive a faulty item from us, please return it straightaway to us, at the address below, for a replacement or refund.
Edensupplies will not send you unsolicited emails or marketing materials. Edensupplies will not disclose or sell your details to any third parties.
Any customer details we hold are purely for the purpose of processing your order. Your card payment details are never disclosed to us by paypal.
Customer agrees that it shall defend, indemnify, save and hold edensupplies harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against edensupplies, its agents, its customers, officers and employees that may arise or result from any service / product provider or performed, or agreed to be performed or any product sold by edensupplies to its customers, its agents, employees or assigns.
Customer agrees to defend, indemnify and hold harmless edensupplies against liabilities arising out of ;(1) any injury to person or property caused by any products sold or otherwise distributed in connection with edensupplies, (2) any material supplied by customer infringing, or allegedly infringing on the proprietary rights of a third party, (3) copyright infringement, (4) any defective products sold to customer from edensupplies.
If you need to send anything back to us or write to us you may do so at the following address.
EdenSupplies, Eden House, 15 Broomfield Road, Fixby, Huddersfield, UK HD2 2HQ